A WARRANTY WORTHY OF YOUR CADILLAC

All Cadillac vehicles come with our comprehensive warranty, ensuring your EV delivers peak performance on the road. Our Cadillac Authorised Service Outlets are committed to providing the highest standard of care, ensuring your vehicle receives the expert attention it deserves.

BUMPER-TO-BUMPER AND POWERTRAIN COVERAGE

THOUSANDS OF DEALERS TO HANDLE REPAIRS

TECHS TRAINED SPECIFICALLY FOR YOUR VEHICLE

FULLY TRANSFERABLE TO NEW OWNERS

COVERAGE HIGHLIGHTS

We build every Cadillac to the highest standards to ensure maximum performance and confidence on the road, in the event of defects, we’ve got you covered with our exclusive warranty.

Bumper to Bumper

5 Years Unlimited km ^

EV Propulsion Coverage*

8 Years or 160,000 KMs, whichever comes first

Technicians trained specifically for your vehicle

Fully transferable to new owners

NEW VEHICLE WARRANTIES

BUMPER-TO-BUMPER LIMITED WARRANTY

Subject to your non-excludable statutory rights and the exclusions shown, this Cadillac Warranty covers the correction of any manufacturing defect to materials or Cadillac workmanship and advised to Cadillac, Authorised Service Outlet, or an appropriately qualified repairer by repair or at Cadillac’s option by replacement.

The coverage under this Cadillac Warranty commences from the date of first registration. In the case of a demonstrator vehicle, the warranty period starts from the date the vehicle was first placed into service by the Dealer (except in Western Australia where the warranty commencement date begins from the purchase date of the vehicle).

This coverage expires at the end of the period of 5 Years, regardless of distance travelled (or, if the vehicle has been used for commercial application^, the warranty coverage expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first)

^ Commercial Application means that the vehicle has at any time been used or is currently used for a commercial purpose, and such uses include without limitation; taxi services, hire or rental vehicle services, courier services, and vehicles transporting people or goods for payment (including on a part-time or casual basis, and rideshare such as Uber or Didi). The warranty coverage for vehicles used for a commercial application expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first.

CADILLAC WARRANTY AND YOUR RIGHTS UNDER AUSTRALIAN OR NEW ZEALAND CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EV PROPULSION WARRANTY

In addition to the Bumper-to-Bumper Coverage, Cadillac will warrant defects related to materials or workmanship to the Electric Vehicle Propulsion battery pack for 8 Years or 160,000 KMs, whichever comes first, from the original in-service date of the vehicle.

Like all batteries, the amount of energy that the high voltage propulsion battery can store will decrease with time and distance driven. The battery will either be replaced or repaired if the capacity falls below 75% of its original value during the warranty period, as determined by Cadillac, with a battery appropriate for the age of the vehicle and the distance it has travelled.

HOW TO OBTAIN A WARRANTY REPAIR

Contact Cadillac Customer Care team on 1800 CADILLAC (AUS 1800 223 455) or 0800 CADILLAC (NZ 0800 223 455)

The details recorded in the front of the Warranty booklet will be required by Cadillac.

CADILLAC WARRANTY EXCLUSIONS

DAMAGE DUE TO ACCIDENT, MISUSE OR ALTERATION

Your Cadillac Warranty does not cover damage caused by:

(1) Collision, fire, theft, vandalism, or moving objects striking the vehicle (including inside the vehicle)
(2) Misuse or abuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the Owner’s Manual.
(3) Operation of the vehicle after the defect is known.
(4) Failure to carry out scheduled maintenance services and the use of incorrect types and grades of lubricants.
(5) Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, driveline, software, or other components after final assembly by General Motors.
(6) Coverages do not apply if the odometer has had its reading altered, or distance cannot be determined.
(7) Fitting of parts or accessories not recommended by Cadillac.
(8) Water (including high-pressure and steam) or fluid contamination.
(9) Damage results from atmospheric fallout, hail, floods, windstorms, lightning, salt, and other environmental conditions
(10) Alteration of glass parts by application on tinting films
(11) Any work carried out on the vehicle:
            a. by anyone who is not qualified;
            b. That does not align with the Cadillac’s specifications and instructions; or
            c. That does not use appropriate, and quality parts where required.

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, written-off or otherwise considered a total loss.

DAMAGE OR CORROSION DUE TO ENVIRONMENT, CHEMICAL TREATMENTS, OR AFTERMARKET PRODUCTS

Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered.

DAMAGE DUE TO INSUFFICIENT OR IMPROPER MAINTENANCE

Your Cadillac Warranty does not extend to services such as brake adjustment, brake replacement, replacement of filters, wiper rubbers, maintaining proper fluids, or maintaining fluids between recommended intervals etc., which are required as part of normal vehicle maintenance. Refer to Maintenance Schedule.

DAMAGE DUE TO IMPACT, USE OR THE ENVIRONMENT

Your Cadillac Warranty does not cover damage to windshield or glass cracks, chips, or scratches due to impact.

Lights, lenses, mirrors, paint, grille, mouldings, and trim are not covered for cracks, chips, scratches, dents, dings and punctures, or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches, or other damage to the face of a driver information display from impact or foreign objects are not covered.

THIRD PARTY EXTERNALLY CONNECTED ELECTRICAL PRODUCTS

This warranty does not apply to hardware or software of a third-party device that is connected to the vehicle or its components. Cadillac is not responsible for the quality or accuracy of any information, or service accessed through or from any third-party device or platform. Cadillac is not responsible for any loss or damage to data or information made available in connection with the use of the vehicle.

Q&A'S

If I sell my car, does the new vehicle limited warranty transfer to the new owner?

Yes. If the limited warranty is still active, it will transfer to the new owner.

How do I go about obtaining Cadillac Warranty service?

Contact Cadillac Customer Care team on 1800 CADILLAC (AUS 1800 223 455) or 0800 CADILLAC (NZ 0800 223 455)

What should I do if my vehicle becomes unsafe or inoperative as a result of a defect which is covered by the Cadillac Warranty?

We recommend contacting Cadillac Roadside Assistance as soon as possible and arranging for the required Cadillac Warranty service.

Is damage or injury, loss of time, inconvenience, commercial or other direct or indirect loss covered by the Cadillac Warranty?

No, these items are not covered under the Cadillac Warranty. Cadillac Warranty only covers the repair, replacement, or adjustment of those parts of your vehicle which are found to be defective in materials or workmanship. No other types of claims for compensation of any kind, even if the same resulted from a consequence of a defect in materials or workmanship in your vehicle, will be recognised under the Cadillac Warranty.

You may also have rights under your non-excludable statutory rights to claim compensation or other remedies outside of the Cadillac Warranty.

Will I have to pay for maintenance costs during the Cadillac Warranty Period?

Maintenance costs are not covered by the Cadillac Warranty.

Will I have to pay for any costs or expenses in connection with the provision of Cadillac Warranty service?

All parts and labour used in carrying out Cadillac Warranty service are free of charge providing it is done in accordance with Cadillac specifications and instructions.

If, as a result of a defect which is covered by the Cadillac Warranty, your vehicle cannot be driven safely and you arrange for the nearest qualified repairer’s premises to carry out the required Cadillac Warranty service, Cadillac will accept reasonable towing costs to move your vehicle to the nearest qualified repairer's premises.

Before employing a towing company, contact Cadillac Roadside Assistance Service or Cadillac Customer Care to obtain guidance.