Service Limitations: Roadside Assistance services will be refused where, under initial inspection, it can be reasonably determined that the vehicle has undergone major body modifications or has been participating in any form of motor sport, the driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs, or where there is a perceived safety risk in supplying any of the services.
Remote Areas: In remote areas you may experience delays in obtaining Roadside Assistance owing to your location, the availability of the Service Provider and accessibility. Remote areas are defined as areas that are sparsely populated and where Auto Club services are not readily available.
Home Assistance: Roadside Assistance will be provided at the home address in the same way as at roadside. However, during times of peak demand, 'at roadside' calls will be given priority over that of 'at home' calls for assistance.
Unattended Vehicles: The driver, or a representative, must wait with the vehicle until the Service Provider arrives. Unattended vehicles will not be serviced under any circumstances. Where the driver has elected an authorised representative, the representative must hold a current driver's license in case the vehicle is required to be moved.
Natural Disasters / Industrial Disputes: If a natural disaster or an industrial dispute places extraordinary demands on service resources, Cadillac Roadside Assistance may alter and/or offer alternative assistance. If a disabled vehicle cannot be reached owing to events such as floods or bushfires etc, Cadillac Roadside Assistance will endeavour to provide whatever assistance is practicable under the circumstances.
Damage during Service: If you believe your vehicle has been damaged as a result of a Roadside Assistance service, you should contact a Cadillac Care. The vehicle in question must be inspected by a person authorised by Cadillac and agreement gained prior to any further repairs being undertaken.Towing: If unable to mobilise your vehicle from the breakdown site, then towing will be supplied where the following applies:
Metropolitan Areas: Should the breakdown occur out of a authorised Cadillac Service Centre business hours, your vehicle will be stored and delivered to the nearest authorised Cadillac Service Centre on the next available working day.
Country Areas: In country areas, your vehicle will be towed to the nearest authorised Cadillac Service Centre or the Roadside Service Provider's facility, whichever is nearer. If your vehicle cannot be mobilised at the Service Provider's facility, your vehicle will be transported to the nearest authorised Cadillac Service Centre as soon as is practicable.
Metropolitan Taxi Service: Where Roadside Assistance offers a taxi journey to the driver as a result of the vehicle being unable to be driven due to a mechanical breakdown, a one-way journey will be provided from the incident site up to the value of $110*. Any additional fares and/or subsequent taxi trips will be at the expense of the driver
Tyre/Wheel Changing: Cadillac Roadside Assistance will provide a tow to the nearest facility that is able to supply and/or repair the tyre/wheel
Flat Battery: If you are unable to start your vehicle because of a flat battery, the Service Provider will attempt to jump-start your vehicle. If the vehicles original battery is found to be faulty and is still covered by the 36-month battery warranty, a replacement battery will be arranged and installed. If your battery is out of warranty a replacement battery can be arranged and installed at your expense.
Cargo: Cadillac or its Service Provider will accept no responsibility for the security and/or any loss associated with a disabled vehicle's cargo which may result from providing Roadside Assistance and/or towing.
Neglect and/or Abuse: Cadillac or its Service Provider will not be responsible for additional or increased costs and expenses owing as a result of vehicle abuse or neglect by the owner/driver. Repeated incidents by an owner/driver of a similar nature where it can be reasonably determined that the frequency and/or type of incident is a direct result of owner/driver negligence will result in a suspension of Roadside Assistance services.
Car Rental: Subject to driver qualification and allowances. For up to 3 nights where the Car Rental benefit is exercised in conjunction with Accommodation, and up to 5 nights where the Accommodation benefit is not exercised to a maximum value of $110* per day. Stamp duty, insurance, vehicle relocation and/or petrol costs are for your expense.
AND / OR
Accommodation: When an eligible incident has occurred, overnight accommodation may be provided subject to availability. Cadillac Ultra Roadside Assistance will provide Accommodation Only for up to three nights to a maximum value of $150* per night.
OR
Alternative Ground Transportation: Where Car Rental is not available or where the rental car company refuses to provide a rental car to any driver of a covered vehicle due to the driver's age or driving licence limitations or restrictions, or for any other reason beyond the Cadillac Roadside Assistance Provider's control, alternative ground transportation will be provided to your home address or intended destination. Return transportation will be provided for one person to retrieve your vehicle if required.
Vehicle Recovery: Where your vehicle cannot be repaired locally, or within a reasonable timeframe as determined by the Cadillac Roadside Assistance Provider, then your vehicle will be recovered to an authorised Cadillac Service Centre, your home address or your intended destination anywhere within the nation.
Sale of Vehicle: Cadillac Roadside Assistance stays with the vehicle, so if you sell your vehicle during its coverage, it is still eligible for the balance of the Cadillac Roadside Assistance.
Expiration: Time limits apply. Cadillac Complimentary Roadside Assistance is for 5 years form the date of vehicle initial registration. General Customer Comments or Privacy Policy: Please direct any comments or concerns regarding the Roadside Assistance program and/or the service/s provided, to Cadillac Care.
